Welcome to e-relocation services! We are here to help you navigate local procedures and tackle issues you may find difficult to address on your own. Once we have assessed your needs, we advise what we feel is the best course of action for your circumstances and time frame and offer guidance as required.
Information we provide aims to bridges gaps in language comprehension, ease intercultural communication, and help coordinate time-sensitive tasks, among others. By providing advice, suggestions, and information, we help you address your most pressing needs in a timely manner.
The service is virtual, meaning there is no face-to-face contact. Any interaction with e-relocation is deducted from your purchased time allotment, starting with your first Angel Call and continuing until either your time has been used up or the service agreement expires. You may purchase additional time during any point of the service.
Please note that services are non-transferable and non-refundable. Services are valid only within the time period indicated on your order form.
Initial Contact & Assessment
During initial contact, we will discuss your needs, answer immediate questions or concerns, and describe our service in more detail if requested. We also assess what can realistically be addressed within the allotted time and work out a plan of action based on your goals.
In order to maximize your benefit, please explain your situation as simply as possible. Prioritize tasks which must be addressed immediately and determine which questions or information you require most. We can help you with this process but remember: all time spent in communication with e-relocation is deducted from your purchased allotment.
Service Terms & Scope
Please understand that the information we can provide is limited. Refer to the points below for details.
in-scope: information available publicly but only from reliable sources; advice on obscure or unreliable sources; advice on common relocation issues in the Basel region; local knowledge, written and verbal; communication in English, French, German and Swiss German.
out-in-scope: information not publicly available; housing searches; contracting third party providers; legal issues; personal medical or financial concerns.
All information provided by our Angels is given in good faith. We cannot guarantee accuracy or completeness of the content. We can only assure that it represents the current local situation at the time the information is relayed. We strive to provide up-to-date information from authorities, official publications and official websites but we have no control of the content or validity offered by these sources.
Please note that referral to external sources does not imply we recommend all content offered by a source. External sources may operate under privacy policies which are beyond our control.
The e-relocation home page is under development and will be available during the pilot phase at: http://www.e-reloc.com.
Any information collected online will be transferred via secure communication protocols and stored on a secured server.